NHS Track and Trace

Alert message sent 30/05/2020 08:33:00

Information sent on behalf of Cheshire Constabulary


: The NHS Test and Trace service launches today - beware of scams
 
The service has been introduced to allow the NHS to trace the spread of the virus, isolate new infections and play a vital role in giving early warning if the virus is increasing again, locally or nationally.
 
It is highly likely that scammers will make phone calls, send texts and emails pretending to be from NHS Test and Trace in order to obtain your personal details. Learn how to identify a genuine contact tracer from a scammer:
 
Genuine NHS contact tracers will:
call you from 0300 013 5000
send you text messages from ‘NHS’
ask you to sign into the NHS test and trace contact-tracing website
ask for your full name and date of birth to confirm your identity, and postcode to offer support while self-isolating
ask about the coronavirus symptoms you have been experiencing
ask you to provide the name, telephone number and/or email address of anyone you have had close contact with in the 2 days prior to your symptoms starting
ask if anyone you have been in contact with is under 18 or lives outside of England
 
Contact tracers will never:
ask you to dial a premium rate number to speak to them (for example, those starting 09 or 087)
ask you to make any form of payment or purchase a product of any kind
ask for any details about your bank account
ask for your social media identities or login details, or those of your contacts
ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
disclose any of your personal or medical information to your contacts
provide medical advice on the treatment of any potential coronavirus symptoms
ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
ask you to access any website that does not belong to the government or NHS
 
If you or somebody you know has been caught out by a scam or fraud please contact one of our specialist officers, Linda or Sue on 0151 511 8785 or 0151 511 8775, who are already working with people in Halton who have lost thousands of pounds to scams.
If you need advice on anything else please contact the Citizens Advice Consumer Helpline  or 0808 223 1133

Kind regards
PCSO 21122 Maggie Sumner
Widnes Police Station
 
 
Message sent by
Margaret Sumner (Police, PCSO, Widnes LPU)

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